Describe how you handle a problem in a cross-functional team outside your organization.

• A. Dissolve the team and reassign tasks to avoid the problem.
• B. Identify root cause, coordinate with stakeholders, implement corrective action, and monitor results.
• C. Blame individuals and document the issue.
• D. Ignore the problem and hope it improves.

Answer: (B)

When solving a problem in a cross-functional team outside your organization, the best approach is a structured, collaborative problem-solving cycle: first identify the root cause, then work with all stakeholders to coordinate a plan, implement corrective actions with clear ownership, and finally monitor the results to ensure the fix works and adjust if needed. This method addresses the real issue, not just its symptoms, and it brings in the right people from different functions to align on constraints, dependencies, and expectations. It also creates accountability and measurable progress, which is crucial when collaborating with external partners.

Dissolving the team sidesteps the problem without solving it and disrupts ongoing work. Blaming individuals creates a toxic environment and fails to address systemic or process issues. Ignoring the problem is a passive, risky stance that leaves the issue unresolved.